Terms of Use for Buyers

You can find a product by typing its name into the search bar or browsing the “Catalog” section. If you see products you like while exploring the site but aren't ready to buy, you can add them to “My Wishlist” by clicking the heart icon next to the product name.

To place an order, select a product, add it to the cart, go to the cart page, review the details, click the payment button, fill in your information, complete the payment, and your order will be registered.

You can also place an order using any communication method available on the site (including social media), and our managers will answer your questions and help you place the order. Click “Add” on all the desired products, then go to your cart and follow the instructions. Payments can be made using VISA, MasterCard, and ARCA cards.

If you notice quality issues (damage or defects) during delivery, do not accept the item and make a note on the delivery slip. The item will be replaced. If you notice issues after receiving the item, please call us at +374 41 929 929.

Each purchased item (except those restricted by law) may be returned or exchanged within 14 days of delivery, provided it is unused, in original packaging, with tags and seals intact.

All items should be checked upon delivery in the presence of the courier. You will have an additional 10 minutes for inspection. If you find damaged, broken, or missing items, inform the courier immediately and mark this in the delivery document. No return or exchange is possible after signing the delivery document.

You can cancel the order before it is shipped.

If you didn’t find your answer here, feel free to contact us via any method listed on the site — we’ll be happy to help.