Returns and Exchanges

Below you can review our Returns and Exchanges policy.

🔄 Exchange

All products purchased on www.shinshin.am can be exchanged within 14 days from the date of purchase. An exchange is possible if the product has not been used, its appearance and labels are preserved, and the original purchase receipt or invoice is available.

To request an exchange, please contact our online store support service.

↩️ Return

All products purchased on www.shinshin.am can be returned within 14 days from the date of purchase. Returns are accepted only if the product has not been used, its appearance and labels are preserved, and the purchase receipt or invoice is available.

To request a return, please contact our online store support service.

💳 Refund

If the returned product meets the required conditions, a refund will be issued using the same payment method as the original purchase.

If the product was paid for online by bank card, the funds will automatically be returned to the same card. The refund processing time depends on the bank’s internal procedures.

📦 Order Cancellation

An order can be cancelled before the courier leaves for delivery. After delivery, products can be returned or exchanged according to the conditions described above. The cost of completed delivery is non-refundable.